Returns & Exchanges
At BIN ILYAS, we strive to ensure your complete satisfaction with every purchase by offering a flexible 7-day return and exchange policy for unworn items with original tags. If your fashion piece doesn't meet your expectations, we are committed to making the resolution process seamless and efficient.
Initiate Your Request
Contact our customer support team via email or WhatsApp within 7 days of delivery, providing your order number and clear images of the product you wish to return.
Quality Evaluation
Our quality assurance team will review your request to ensure the item is in its original, unwashed condition with all brand labels and packaging intact.
Secure Packaging
Once your return is authorized, securely pack the items in the original BIN ILYAS box and dispatch them to our central warehouse using a trackable courier service.
Refund or Exchange
Upon receiving and inspecting the returned parcel, we will process your exchange for a different size or issue a store credit/refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing