Frequently Asked Questions
Your guide to shopping the latest in premium fashion at BIN ILYAS.
What is the standard delivery time for my order?
Domestic orders are typically delivered within 3 to 5 business days, while international shipping may take 7 to 12 business days depending on the destination and customs clearance.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your package in real-time.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags and packaging. If you receive a damaged or incorrect product, please contact our support team immediately for a free exchange.
Which payment methods do you accept?
We accept a wide range of payment options including Cash on Delivery (COD), Visa, Mastercard, and secure online bank transfers.
Are the colors of the products accurate on the website?
While we strive to display our products' colors accurately, slight variations may occur due to photographic lighting or your monitor settings.
Do you offer stitching services for unstitched collections?
Yes, we provide premium stitching services for our unstitched suits. You can select the 'Stitched' option on the product page and choose from our standard size chart or provide custom measurements.